Question 1

Is your service really free for families?

Accepted Answer

Yes — completely. Families never pay us. We are compensated by the senior living communities we recommend, and only after a confirmed move-in. We'll always tell you up-front, and our recommendations are based on fit, not commission.

Question 2

How do you decide which communities to recommend?

Accepted Answer

Every community we recommend has been personally visited and vetted by our team. We consider care level, licensing, staff culture, location, amenities, social and cultural fit, and budget. If we wouldn't trust it for our own parents, we don't recommend it.

Question 3

What parts of the country do you serve?

Accepted Answer

Our deepest local expertise is across Southern California — Orange County, Los Angeles, the Inland Empire, and San Diego. We also work with families nationwide through our trusted partner network.

Question 4

How long does the placement process usually take?

Accepted Answer

It depends on urgency. In a crisis we can often present vetted options within 24–48 hours. Most non-urgent placements take 1–3 weeks of thoughtful evaluation, tours, and decision-making.

Question 5

What levels of care do you help with?

Accepted Answer

In-home care, independent living, assisted living, specialized memory care, licensed board-and-care homes, skilled nursing, hospice and palliative referrals, and long-term care insurance management.

Question 6

How is memory care different from assisted living?

Accepted Answer

Memory care is a specialized form of assisted living designed for people living with Alzheimer's, dementia, or other cognitive conditions. It includes secured environments, trained staff, and structured programming. We'll help you understand whether memory care is the right fit, and when.

Question 7

What should I bring to a consultation?

Accepted Answer

Nothing is required. It helps to know your loved one's general health situation, any current medications, daily routine, location preferences, and budget range — but if you don't have all of that yet, we'll figure it out together on the call.

Question 8

Do you actually visit communities in person?

Accepted Answer

Always. We don't recommend anywhere we haven't walked, met staff at, and asked tough questions of ourselves. We tour with your family too, so you're never alone in the room.

Question 9

What happens after my loved one moves in?

Accepted Answer

We follow up personally at 30 days and again at 9 months to make sure care is holding up to expectations. We also stay available between those check-ins if anything changes.

Question 10

How do I get started?

Accepted Answer

Call us at 949-676-2447, email info@estatetreasuressupport.com, or book a free consultation through our contact form. There's no pressure, no obligation, and no cost.

Honest answers to the questions families ask first.

Start with a conversation.

Honest answers to the questions families ask first.

01Is your service really free for families?

02How do you decide which communities to recommend?

03What parts of the country do you serve?

04How long does the placement process usually take?

05What levels of care do you help with?

06How is memory care different from assisted living?

07What should I bring to a consultation?

08Do you actually visit communities in person?

09What happens after my loved one moves in?

10How do I get started?

Start with a conversation.